Privacy Policy

Effective Date: March 1, 2026

At Toffee & I, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit or make a purchase from our website.

1. Information We Collect

When you interact with our website, we may collect the following information:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely by third-party providers)
• Order history and purchase details
• IP address, device type, and browser data
• Website usage and cookies data

2. How We Collect Your Information

We collect personal information when you:

• Create an account
• Place an order
• Subscribe to our mailing list
• Contact us via forms, email, or social media
• Participate in promotions or surveys
• Browse our website (via cookies and analytics tools)

3. How We Use Your Information

We use your personal information to:

• Process and fulfil orders
• Provide customer support
• Communicate about orders and enquiries
• Send marketing communications (with your consent)
• Improve our website and services
• Prevent fraud and ensure website security
• Comply with legal obligations

Packaging Videos & Promotional Content

As part of our brand experience and community engagement, some orders may be randomly selected for filming during the packaging process for use in promotional content, including social media platforms and marketing materials.

• If selected, we may display your first name, general location (Australian or New Zealand state/region only), and order number
• We do not publish full names, street addresses, contact details, payment information, or any sensitive personal data.
• Filming is limited to product packaging and related content.
• You may opt out of your order being used in this way by notifying us at checkout or contacting us prior to dispatch.

4. Sharing Your Information

We may share your personal information with trusted third parties, including:

• Payment processors (e.g. Shopify Payments, PayPal)
• Shipping and logistics providers
• Email marketing platforms
• Website hosting and analytics providers
• Professional advisers (accountants, legal advisers)
• Social media platforms where promotional content is published (limited to first name and state only, where applicable)

These parties are only permitted to use your information to provide services to us and must protect your data.

We do not sell, rent, or trade your personal information to third parties.

5. International Data Transfers

Some of our service providers may be located outside Australia or New Zealand. Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with this policy.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Improve website functionality
• Analyse website traffic
• Support marketing and advertising

You may disable cookies through your browser settings, however this may affect website functionality.

7. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Our website uses secure servers, encryption, and reputable third-party platforms to safeguard your data.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

You have the right to:

• Access your personal information
• Request corrections to inaccurate data
• Withdraw marketing consent at any time
• Request deletion of your information (subject to legal obligations)
• Opt out of cookies and marketing communications
• Opt out of promotional use of your first name and state in packaging videos

To exercise these rights, please contact us using the details below.

9. Marketing Communications

If you opt in to receive marketing communications, we may send you emails about new products, promotions, and special offers.

You may unsubscribe at any time using the link in our emails or by contacting us directly.

10. Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

11. Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and take effect immediately.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Toffee & I
Email: toffee@toffeeandi.com.au