Terms of Service

Effective Date: March 1, 2026

Welcome to Toffee & I. These Terms of Service govern your access to and use of our website and services. By visiting our site or making a purchase, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. General Conditions

• We reserve the right to refuse service to anyone for any reason at any time.
• You agree not to use our products or services for unlawful purposes.
• You must not attempt to disrupt or interfere with our website.
• Violation of these Terms may result in immediate termination of service.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

3. Products and Services

We strive to display product descriptions, colours, and images as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect actual colours.

We reserve the right to:

• Limit product quantities
• Discontinue products without notice
• Modify product descriptions and pricing
• Cancel orders at our discretion

4. Pricing and Payments

All prices are listed in Australian Dollars (AUD) unless stated otherwise.

• Prices may change without notice
• Payment must be received in full before orders are processed
• We use secure third-party payment providers
• We do not store your payment information

5. Orders and Acceptance

Your order constitutes an offer to purchase. We reserve the right to accept or decline any order for any reason, including stock availability, pricing errors, or suspected fraud.

If your order is cancelled after payment, you will receive a full refund.

6. Shipping and Delivery

Delivery timeframes are estimates only and are not guaranteed.

• We are not responsible for delays caused by postal services, customs, or external factors
• Risk of loss passes to you once the order is handed to the carrier
• Please ensure your delivery address is accurate

Additional shipping terms may apply and are outlined in our Shipping Policy.

7. Returns and Refunds

Our Returns & Refunds Policy forms part of these Terms. Please refer to that policy for detailed information.

8. Intellectual Property

All content on this website, including text, images, logos, designs, and graphics, is the property of Toffee & I or its licensors.

You may not reproduce, distribute, or use our content without written permission.

9. User Content and Reviews

If you submit reviews, photos, or other content:

• You grant us a non-exclusive, royalty-free licence to use and display the content
• You confirm that the content is your own and does not infringe on others’ rights
• We reserve the right to remove inappropriate or misleading content

10. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• Our liability is limited to the value of the products purchased

Nothing in these Terms limits your rights under Australian or New Zealand consumer law.

11. Indemnification

You agree to indemnify and hold harmless Toffee & I from any claims, damages, or expenses arising from your breach of these Terms or misuse of our services.

12. Privacy

Your use of our website is subject to our Privacy Policy.

13. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, strikes, or system failures.

14. Governing Law

These Terms are governed by the laws of Australia. Where applicable, New Zealand consumer protections will also apply.

15. Changes to These Terms

We may update these Terms from time to time. Continued use of our website constitutes acceptance of any changes.

16. Contact Information

For questions regarding these Terms, please contact us:

Toffee & I
Email: support@toffeeandi.com.au