Terms & Conditions

Terms & Conditions

Last updated: 15 February 2026

Welcome to Toffee & I (“we”, “us”, “our”). These Terms & Conditions (“Terms”) apply when you browse or purchase from our website (the “Site”). By using the Site or placing an order, you agree to these Terms.

1. About Us

Toffee & I is an Australian online store selling curated stationery and lifestyle items, including mystery / surprise-style products. For any questions, contact us at: toffee@toffeeandi.com.au.

2. Eligibility

You must be able to enter into a legally binding contract to place an order. If you are under 18, you must have permission from a parent or guardian.

3. Orders

  • All orders are subject to availability and acceptance.
  • We may refuse or cancel an order if we suspect fraud, unauthorised activity, or pricing/stock errors.
  • If we cancel your order after payment, we will refund you in full using the original payment method (unless otherwise required by law).

4. Pricing & Payment

  • Prices are shown in AUD unless stated otherwise.
  • Prices may change at any time, but changes won’t affect orders already confirmed.
  • We accept payment methods shown at checkout (e.g., card, PayPal, Apple Pay/Google Pay where enabled).

5. Shipping, Delivery & Risk

  • Shipping costs and estimated delivery timeframes are shown at checkout and/or on our Shipping Policy page.
  • Delivery timeframes are estimates only and may vary due to carrier delays, peak periods, or events outside our control.
  • Risk of loss passes to you once the order is delivered to the address you provided (or as otherwise required by Australian Consumer Law).
  • Please ensure your delivery address is accurate. If an order is returned due to an incorrect address, reshipping costs may apply.

6. Mystery / Surprise Products (Important)

Some products sold by Toffee & I are mystery or surprise bundles (e.g., scoops, bags, bundles). By purchasing these items, you acknowledge and agree:

  • Contents are randomised and may vary between orders based on stock and curation.
  • Product photos are examples only; the exact items you receive may differ.
  • If a product listing allows you to select a theme/character, we will aim to include that selection where stated, but other included items may vary.
  • Because the surprise element is the nature of the product, change-of-mind returns may not apply to mystery items (see Section 7), unless required by law.

7. Returns, Refunds & Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Change of mind: If you change your mind, we may offer a return or store credit at our discretion, subject to our Returns Policy. For hygiene-sensitive items (if any) or mystery/surprise products, change-of-mind returns may be declined unless required by law.

Damaged or incorrect items: Please contact us within 7 days of delivery with photos of the item(s) and packaging.

8. Product Information

  • We try to ensure product descriptions and images are accurate. However, colours may vary due to screens/lighting.
  • We may update product details at any time without notice